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Customer Support and Retention Specialist in Bulgaria

  • Customer Service
  • Full time
  • Email

Dench is a young, vibrant, and rapidly developing company that operates in the B2B & B2C spaces of the iGaming industry. Currently, we have provided our gaming platform to clients from the UK, Latvia, Eastern, and Western Europe, with upcoming ones in the Scandinavian region & The Caribbean.

We provide our clients with everything necessary to operate an online sportsbook or casino website - games, payments, customer management, marketing automation, engagement and we produce some cutting edge frontends build with the tools of the future.

We have a friendly, open, and relaxed team located in two offices in Sofia and Varna, which know how to deliver extraordinary value for our customers and we are most proud that there is no gap between client needs, business vision, and software production.

What we are looking for:
With the growth of our customer list and entering the B2C space, we are happy to announce that we are looking for Customer Support and Retention Specialists -  young, vibrant, curious, and passionate individuals interested in gaining deep knowledge, understanding, and insights of the online gambling business, providing extraordinary support services and localized content to our players.

Your responsibilities will include:
Deliver extraordinary support to our players
Keep them engaged and satisfied with a series of great tools
Localize content and marketing materials on a regular basis
Maintain community and social media channels

We need individuals:
Who comprehend and write in English
Who comprehend and write in: German, Spanish, Russian or Swedish
With PC literacy, social media culture, and typing skills

Will be great if you:
Had previous experience in the online gambling sector
Have been responsible for translations or localizing content
Have been managing social media and other community channels
Can work on weekends and do late shifts, occasionally

We are offering you:
Salary based on your knowledge and experience
Bonuses with achievable targets
Opportunity to prove yourself and grow with us
Flexible working hours and partial home-based activity
Excellent office location with flair

Salary: Negotiable   


We want to help you grow both personally and professionally in your career. Where do you want to work this year?