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Customer Service Advisor

Customer Service Advisor in Ireland

  • Customer Service
  • Full time
  • Email

Our client, a Financial Services company is seeking to recruit a Customer Service Advisor for a 6-month contract.

Working in a team environment you will be responsible for some of the following duties:
- Deal with queries via inbound calls from customers, reps & network in relation to Claims & Policy Services
- Ongoing delivery of productivity targets in line with department objectives
- Achieve required quality standards on all audits
- Issue customer letters as required
- Make outbound calls as required
- Send amendments to Claims & Policy Services via the defined process within the team
- Responsibility for delivery of service levels through completion of "own" diary activities
- Deal with customer complaints in accordance with agreed procedures in order to maintain good customer relations
- Act like a buddy to new starters once successfully completed the required training program
- Support the workflow teams as required
- Adherence to regulatory and operational objectives

Skills/experience required:
- 6 months to 1 years' experience gained within customer services or administration environment.
- Must have excellent oral and written communication skills.
- IT Literacy
- Analytical ability.
- Min Leaving Certificate, 3rd level advantageous

Salary: 20.000 EUR/year   



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