Customer Support Specialist

Full time
24-30.000 EUR/Year
LocationSpain Calendar2020-06-28   Full time 24-30.000 EUR/Year

We are looking for a motivated and enthusiastic Partner Support Specialist for a brand new exciting Project. In this position, you will be responsible for ensuring our client's partners are assisted in a professional and timely manner.

How you'll do this: Provide technical support to our client's partners through email, ticketing system, and outbound calls, providing satisfactory solutions in the shortest time possible.

Your main responsibilities will be:
- Have a clear understanding of the Technical Rewards Portal to assist Partners on their journey.
- Respond to partner support queries through email, phone, and ticketing system
- Ensure a seamless, enthusiastic partner experience from start to finish
- Engage with the technical team when there are technical problems on the platform
- Escalate any time-sensitive issues to relevant teams

What benefits we'll offer you...
- Full-time position, no weekends, no nights
- Schedule: Monday - Friday from 08:00 to 17:00
- Long-term contract
- Salary: 25.000 euros gross/year + up to 3.000€ gross/year in bonus
- Ticket Restaurant card
- Private Medical Insurance
- Relocation Package
- Lots of discounts with our partners
- Free after-work activities
- Growth opportunities to progress
- New and modern office located where the action is

Life at Webhelp Spain...
- Working with adventurous people from over 29 nationalities
- Personal and professional development
- A great work environment, a dynamic and young approach, with true career opportunities

What do we look for?
- High level of German and English
- That you are technically minded and a quick learner with commercial attitude and awareness. Business mindset, endless patience, great listening skills, and attention to detail will help you engage better with your contacts.
- Business/commercial studies will benefit your progression in this role and the project but won't be a decisive trait.
- We will check your personality for punctuality, proactivity, loyalty, and reliability traits, as we offer a career path, and we want you to engage in it.
- On top, if you prove to be sociable and easy-going, we can assure you a great inclusion in the team.

The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion, and sexual orientation