Italian Customer Support expert

Full time
LocationGreece Calendar2020-06-28   Full time n/a

Represent a top streaming service, taking advantage of your Italian language skills!
Join our Thessaloniki team and work in the most fantastic industry in the world, delivering wonderful customer experience for the global leading fantasy entertainment brand!

Grab the opportunity to work with a top subscription streaming service for films and television series, while working for Teleperformance, the Best Place to Work Multinational Company.

As a Customer Care Representative in our Italian customer support team, you will be working in our state of the art premises in Thessaloniki, delivering world-class customer experience to the subscribers of a top streaming service. If you are someone who enjoys delivering world-class customer service, then this is a great role for you.

What you will do
Communicate through chat & phone with subscribers
Answer how-to questions about payment
Troubleshoot streaming and content issues
Assist subscribers with how-to questions & navigating on the given application

Native level of Italian
Good knowledge of English language (B2+)
Great communication & soft skills, as well as problem-solving skills
Computer knowledge/tech savviness
Work experience in customer support will be considered as an advantage

What we offer
Complete relocation support:
Flight ticket to Greece
2-week hotel accommodation
Assistance finding an apartment
Real estate fee covered by our company
Training by certified instructors
Competitive monthly salary + 2 extra salaries per year
Numerous benefits and discounts
Professional growth & development opportunities
Free Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Special events as well as community & social responsibility

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. Also, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. For these reasons, we invite you to join our big family of more than 8,500 people from 91 nationalities.