Account & Billing Customer Support for German

Full time
LocationGreece Calendar2020-06-28   Full time n/a

This is your chance to work with one of the Big-Four technology companies!
We are looking for German-speaking candidates to assist customers for account & billing issues of the company’s services. Successful applicants will be working with one of the Big-Four tech companies in a perfect working environment. As a member of this team, you will be communicating with customers from Germany, Austria & Switzerland to provide support for account & billing issues of a well-known service, after following complete training by certified instructors.

About the job:
Communicate with customers from Germany
Handle billing-related issues
Manage & secure customers’ accounts
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction
Candidates should be able to solve issues that customers face, providing customer satisfaction while having a good team spirit.

In addition, roundtables, meetings & self-guided training help Interaction Experts be up-to-date with products & new services. Last but not least, supervisors are always there help!

Candidates should meet the following requirements:
Excellent verbal & writing skills in German
Advanced English knowledge
Prior customer support experience
Familiarity with the world of technology

What we offer:
Complete relocation support:
Flight ticket to Greece
2-week hotel accommodation
Assistance finding an apartment
Real estate fee covered by our company
Training by certified instructors
Competitive monthly salary + 2 extra salaries per year
Numerous benefits and discounts
Professional growth & development opportunities
Free Greek language courses
State of the art premises located close to the center of Athens, providing a great working environment with relaxing break areas
Special events as well as community & social responsibility

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. For these reasons, we invite you to join our big family of more than 8,500 people from 91 nationalities.