Risk Management Specialist

Full time
23400 EUR/year
LocationSpain Calendar2019-12-04   Full time 23400 EUR/year

World top tech company is looking for hardworking, analytical and results-oriented candidates for their Fraud Investigation Team. If you are passionate about dicovering, inventing, simplifying and building trust; if you love working in a fast-paced environment with the determination to progress within the organization, we want to meet you!

Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Our mission in is to make the safest place to transact online. Our team safeguards every financial transaction across all our sites, while striving to ensure that these efforts are transparent to our legitimate customers.

As such, we design and build the software systems, risk models and operational processes that minimize risk and maximize trust. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

What you will be doing
- Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
- Consistently achieve/exceed weekly productivity and quality standards
- Participate in ad hoc projects/assignments as necessary

What you will need to succeed
- Fluency in both Mandarin Chinese and English (both written and spoken) with an ability to compose grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
- Excellent problem solving skills
- Self-disciplined, diligent, proactive and detail oriented
- Strong organizational skills
- Passionate commitment to Company's emergence as the world's most customer-centric company
- Positive, results oriented attitude
- Team player capable of learning and sharing knowledge in global team environment
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
- Flexibility with working hours and work Saturdays or Sundays as part of your normal 5-day shift
- Spanish citizenship or Work Permit (NIE + SSN)

Preferred Experience
- Previous work experience in a customer service / retail environment
- Knowledge of or experience in a fraud/risk management environment preferred but not essential
- Experience in insurance, finance, data analysis, research, KYC (Know Your Customer), translation or training is a distinct advantage

Conditions
- Salary: 23,370 + bonus
- 6 Month Contract & Full-time
- Location: Barcelona, Spain
- Working hours: Mon-Sun (5 days per week) You will be required to work some weekends

What is offered
- Company Discounts
- Health & Dental Insurance
- Life and Disability Insurance
- Retirement Plan
- Employee Assistance Program
- 25 days paid leave
- Transportation Benefit

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