Internal Trainer (French/Spanish)

Full time
27000 EUR/ YEAR
LocationSpain Calendar2019-09-30   Full time 27000 EUR/ YEAR

Our client is a service provider specialized in Claims Management for the Insurance Industry.

The Job
In this position, you will manage, design and execute the internal training as well as the on-boarding of new employees. The objective is to develop an excellent training program for the employees of our client. Your main tasks in this position are:
- Lead the development, implementation, and management of training initiatives
- Audit the operations and assess the ongoing training requirements and needs of the organization
- Refine the training strategy and design training programs
- Identify employee skills development requirements and recommend the training to help achieve objectives
- On the job training and customer service speech
- Serve as the focal point for employee concerns
- Conflict prevention and management
- Evaluation of new entries at the end of their trial period with manager
- Work closely with internal clients regarding on-going training and coaching opportunities

The Profile
Our client is looking for an organized, dynamic and empathetic person with a high-level of communication skills and who has experience in working in a team as well in managing a high volume of work.
- You are already based and settled in Barcelona
- You have excellent French and Spanish language skills, English is a plus
- You have a min. 3-5 years of experience as a Trainer ideally in a call center environment
- You have strong, professional and effective verbal and written communication skills
- You are a self-starter, self-motivated with critical attention to detail and deadlines
- You have proven project management, organization, and business analysis skills in a dynamic business environment
- You have excellent presentation skills
- You have the ability to foster a positive and motivating work environment
- You have the ability to adapt well to change in direction and priority in a fast-paced and deadline-oriented environment

The Offer

- Salary of 27.000 Euros/gross per year
- Job from Monday to Friday, normal business hours
- Permanent contract
- An international company and work environment
- A growing company with promising expansion plans
- A respectful environment where open communication is encouraged
- Location: Arc de Triomf
- Start date: ASAP